bajigame Privacy Policy
Your Data, Your Rights
At bajigame, protecting the personal information of our Pakistani players is not just a legal obligation — it is a core part of how we operate. This Privacy Policy explains exactly what data bajigame collects, how we use it, who we share it with, and what rights you have over your own information at every stage of your bajigame journey.
Our Privacy Commitments
Six core principles that define how bajigame handles your personal data across every interaction on our platform.
Data Minimisation
bajigame collects only the personal data that is strictly necessary for account registration, payment processing, and regulatory compliance. We do not collect data for the sake of collecting it.
Security First
All personal data stored by bajigame is protected using 256-bit SSL encryption in transit and AES-256 encryption at rest. Our servers undergo regular independent security audits to maintain the highest data security standards.
No Data Selling
bajigame does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. Your data belongs to you, and we treat it that way at every step.
Full Transparency
We tell you exactly what we collect, why we collect it, and who we share it with. No hidden data practices, no vague language. This Privacy Policy is written in plain English so every Pakistani bajigame player can understand it.
Your Consent Matters
Where bajigame relies on your consent as the legal basis for processing your personal data, you have the right to withdraw that consent at any time by contacting our support team or adjusting your account preferences.
Regulatory Compliance
bajigame operates in accordance with applicable international data protection standards and its international gaming licence obligations. Our data practices are reviewed regularly to ensure ongoing compliance.
1 Who We Are
bajigame ("we," "us," "our") operates the online casino and sports betting platform accessible at bajigame.im (the "Platform"). bajigame is operated under international gaming licence standards and provides online gaming services including cricket betting, live casino, slot games, and instant payment processing via JazzCash, EasyPaisa, and other Pakistani payment methods.
For the purposes of this Privacy Policy, bajigame acts as the data controller in respect of all personal data collected through the Platform. This means that bajigame is responsible for determining the purposes for which, and the means by which, your personal data is processed. If you have any questions about how bajigame handles your personal data, please contact us using the details provided in Section 14 of this Privacy Policy.
This Privacy Policy applies to all bajigame users, including registered account holders, visitors browsing the Platform without an account, and individuals who contact bajigame's customer support team. By using the bajigame Platform, you acknowledge that you have read and understood this Privacy Policy.
2 Personal Data We Collect
bajigame collects personal data across several categories, depending on how you interact with our Platform. The table below summarises the main categories of personal data bajigame may collect and hold about you:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, gender | Registration & KYC verification |
| Contact Data | Email address, phone number, residential address | Registration & account updates |
| Financial Data | JazzCash/EasyPaisa account number, bank account name, transaction history | Deposits & withdrawals |
| Technical Data | IP address, device type, browser, operating system, session tokens | Each Platform visit |
| Usage Data | Games played, bets placed, session duration, pages visited | Ongoing Platform use |
| Communication Data | Live chat transcripts, support emails, feedback submissions | Customer support interactions |
| KYC Documents | Government-issued ID scan, proof of address, selfie photo | Identity verification process |
Special category data: bajigame does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If you voluntarily disclose such information to our support team, we will handle it with enhanced care and delete it once no longer required for the purpose for which it was shared.
3 How We Collect Your Data
bajigame collects your personal data through the following methods:
3.1 Direct Collection
You provide personal data directly to bajigame when you register an account, complete the KYC identity verification process, make a deposit or withdrawal, contact our customer support team, respond to a bajigame survey or promotion, or update your account profile information. All data provided directly by you is collected at the point of input and stored securely in bajigame's data infrastructure.
3.2 Automated Collection
bajigame automatically collects certain technical and usage data as you interact with the Platform. This includes data collected via cookies, web beacons, pixel tags, and server log files. Technical data collected automatically includes your IP address, device identifiers, browser type and version, operating system, and the pages of bajigame you visit and the time spent on them. This data is collected to ensure the Platform functions correctly, to detect fraudulent access, and to improve the overall user experience.
3.3 Third-Party Sources
In certain circumstances, bajigame may receive personal data about you from third parties. This includes identity verification data from KYC service providers, fraud detection data from third-party fraud prevention agencies, payment confirmation data from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and other payment processors, and technical analytics data from platform analytics providers. All third-party data sources used by bajigame are contractually required to handle data in accordance with applicable data protection standards.
4 Legal Basis for Processing
bajigame processes your personal data on one or more of the following legal bases, depending on the specific purpose for which the data is being used:
- Contract Performance: Processing necessary to provide you with bajigame's services under the Terms & Conditions you agreed to at registration — including operating your account, processing deposits and withdrawals, and delivering game services.
- Legal Obligation: Processing required for bajigame to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) checks, Know Your Customer (KYC) verification, and record-keeping requirements under bajigame's gaming licence.
- Legitimate Interests: Processing necessary for bajigame's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improving our services — provided these interests are not overridden by your data protection rights.
- Consent: Where bajigame relies on your consent as the legal basis for processing — such as for direct marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
5 How We Use Your Personal Data
bajigame uses the personal data it collects for the following specific purposes:
5.1 Account Management
bajigame uses your identity and contact data to create and maintain your player account, verify your identity during the registration process, authenticate your login sessions, and communicate important account-related information such as deposit confirmations, withdrawal updates, and security alerts. Without this data, bajigame would be unable to provide you with a secure, personalised gaming experience.
5.2 Payment Processing
bajigame uses your financial data to process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20. Financial data is also used to verify that payments are made from accounts registered in your own name, in accordance with bajigame's anti-money-laundering obligations. bajigame does not store full payment account credentials — payment processing is handled via secure tokenisation through our payment service providers.
5.3 Regulatory Compliance & Fraud Prevention
bajigame is obligated under its international gaming licence to maintain robust AML and KYC procedures. Your identity, financial, and usage data may be used to screen against sanctions lists, detect suspicious transaction patterns, investigate potential bonus abuse, identify underage gambling attempts, and report to regulatory authorities where required by law. These processing activities are non-negotiable and cannot be opted out of by bajigame users.
5.4 Responsible Gaming
bajigame uses your usage data and gaming activity history to monitor for indicators of problem gambling behaviour, including rapid escalation in bet sizes, extended session durations without breaks, and repeated deposit activity following losses. Where such indicators are identified, bajigame's responsible gaming team may reach out proactively or apply account-level limits in accordance with bajigame's responsible gaming obligations. This processing is carried out in your interest and in accordance with bajigame's licence conditions.
5.5 Marketing Communications
With your consent, bajigame may use your contact data to send you promotional offers, bonus notifications, new game announcements, and other marketing communications by email or SMS. You may withdraw your consent to marketing communications at any time by clicking the unsubscribe link in any bajigame marketing email or by contacting bajigame support directly. Withdrawal of marketing consent does not affect your ability to use the bajigame Platform or receive transactional communications.
5.6 Platform Improvement
bajigame uses aggregated and anonymised usage data to analyse user behaviour trends, identify performance issues on the Platform, test new features, and improve the overall bajigame user experience. Where data is fully anonymised and cannot be used to identify any individual user, it falls outside the scope of this Privacy Policy.
bajigame does not use automated decision-making or profiling that produces legal or similarly significant effects on individual users, except where required for fraud prevention and AML screening purposes under our regulatory obligations. In such cases, you have the right to request human review of any automated decision that significantly affects your account.
6 Sharing Your Personal Data
bajigame does not sell, rent, or trade your personal data to any third party for commercial purposes. However, bajigame may share your personal data with the following categories of third parties in specific, limited circumstances:
6.1 Service Providers
bajigame shares personal data with carefully selected third-party service providers who assist in operating the Platform. These include KYC and identity verification providers, payment processing partners (including JazzCash, EasyPaisa, and banking partners), cloud hosting and infrastructure providers, customer support platform operators, fraud detection and security monitoring services, and game content providers licensed to operate on the bajigame Platform. All service providers are contractually bound to process bajigame user data solely for the purposes specified by bajigame and in accordance with applicable data protection standards.
6.2 Regulatory & Legal Authorities
bajigame may be required to disclose personal data to regulatory authorities, law enforcement agencies, gaming licence regulators, financial intelligence units, or courts of law where required to do so by applicable law, court order, or regulatory direction. bajigame will notify affected users of such disclosures wherever it is legally permissible to do so.
6.3 Business Transfers
In the event that bajigame undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. bajigame will notify you of any such transfer and ensure that the acquiring entity is bound by privacy obligations no less protective than those set out in this Privacy Policy.
Cross-border data transfers: Some of bajigame's service providers are located outside Pakistan. Where personal data is transferred internationally, bajigame ensures that appropriate contractual safeguards are in place to protect your data in accordance with applicable international data protection standards.
7 Cookies & Tracking Technologies
bajigame uses cookies and similar tracking technologies on its Platform. Cookies are small text files placed on your device when you visit the bajigame website. bajigame uses the following categories of cookies:
- Strictly Necessary Cookies: Essential for the Platform to function. These cookies maintain your login session, preserve your account preferences, and enable the secure transmission of data between your device and bajigame's servers. These cookies cannot be disabled without breaking core Platform functionality.
- Performance & Analytics Cookies: Used to collect aggregated information about how users interact with the bajigame Platform, including which pages are visited most frequently and whether error messages are received. This data helps bajigame improve Platform performance. These cookies do not identify individual users.
- Functional Cookies: Used to remember your preferences on the bajigame Platform, such as your preferred language, display settings, and responsible gaming tool configurations.
- Targeting & Marketing Cookies: Used, with your consent, to deliver relevant bajigame promotional content and to measure the effectiveness of bajigame marketing campaigns. You may opt out of these cookies at any time via bajigame's cookie preference centre.
You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain categories of cookies may affect the functionality and performance of the bajigame Platform.
8 Data Retention
bajigame retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply to bajigame user data:
- Account data (identity, contact): Retained for the duration of your bajigame account plus a minimum of 5 years following account closure, in accordance with AML and gaming licence record-keeping requirements.
- Financial transaction data: Retained for a minimum of 7 years following each transaction, in accordance with financial regulatory obligations.
- KYC documentation: Retained for a minimum of 5 years following the completion of the KYC process or account closure, whichever is later.
- Customer support communications: Retained for 3 years following the resolution of the relevant support interaction.
- Technical and usage data: Typically retained in identifiable form for up to 24 months, after which it may be anonymised and retained indefinitely for analytical purposes.
- Marketing preferences: Retained until you withdraw consent or request deletion, subject to the minimum retention periods above.
After the applicable retention period expires, bajigame will securely delete or anonymise your personal data in accordance with its data destruction procedures. Anonymised data that can no longer be linked to any identifiable individual may be retained indefinitely for statistical and platform improvement purposes.
9 Data Security
bajigame implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and bajigame's servers;
- AES-256 encryption for personal data stored at rest in bajigame's databases;
- Role-based access controls limiting access to personal data to bajigame staff with a legitimate business need;
- Two-factor authentication requirements for all bajigame staff accessing production data systems;
- Regular independent penetration testing and security vulnerability assessments;
- Automated intrusion detection and 24/7 security monitoring systems;
- Secure data backup procedures with encrypted off-site storage.
Despite these measures, no internet-based platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bajigame will notify affected users without undue delay in accordance with applicable data breach notification obligations.
Protect your own account security: bajigame's security measures protect data on our side. You are responsible for maintaining the confidentiality of your bajigame login credentials. Never share your password with anyone — bajigame support staff will never ask for your password under any circumstances.
10 Your Data Protection Rights
As a bajigame user, you have the following rights in respect of your personal data. To exercise any of these rights, please contact bajigame support at [email protected]. bajigame will respond to all verified data rights requests within 30 calendar days of receipt.
Your Data Rights
bajigame respects your right to control your own personal data. Here is a summary of the rights available to you as a bajigame user.
Right of Access
You have the right to request a copy of all personal data bajigame holds about you. We will provide this in a structured, commonly used format within 30 days of your verified request.
Right to Rectification
If any personal data bajigame holds about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to bajigame's legal retention obligations under its gaming licence and AML requirements.
Right to Restriction
You have the right to request that bajigame restricts the processing of your personal data in certain circumstances, such as while a dispute regarding the accuracy of your data is being investigated.
Right to Portability
Where bajigame processes your data by automated means on the basis of your consent or a contract, you have the right to receive your personal data in a machine-readable format for transfer to another service.
Right to Object
You have the right to object to bajigame processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you believe your rights override those interests.
11 Children's Privacy
The bajigame Platform is strictly intended for individuals who are 21 years of age or older. bajigame does not knowingly collect or process personal data from individuals under the age of 21. bajigame's registration process includes mandatory age verification steps designed to prevent underage users from accessing the Platform.
If bajigame becomes aware that it has inadvertently collected personal data from an individual under the age of 21, it will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered a bajigame account, please contact bajigame support immediately at [email protected] so that appropriate action can be taken without delay.
21+ only. Underage gambling is illegal and harmful. bajigame takes its underage gambling prevention obligations seriously and reserves the right to request documentary proof of age from any user at any time. Any account found to be operated by a person under 21 will be closed immediately and any winnings generated will be voided.
12 Third-Party Links & Integrations
The bajigame Platform may contain references to third-party game providers and payment services whose own privacy practices govern the data they collect directly from you. For example, when you interact with a live dealer game powered by a third-party provider on bajigame, that provider's data collection practices may apply to data generated within that game environment.
bajigame is not responsible for the privacy practices of third-party providers whose products are integrated into the Platform. bajigame selects all third-party providers carefully and requires them to meet minimum data protection standards as a condition of their integration agreement. However, bajigame encourages users to review the privacy policies of any third-party service they interact with directly.
Payment provider privacy: When you make a deposit or withdrawal via JazzCash or EasyPaisa, your transaction data is also processed by those payment providers in accordance with their own privacy policies. bajigame does not control the data practices of JazzCash, EasyPaisa, or other payment processors once data leaves bajigame's own systems.
13 Updates to This Privacy Policy
bajigame reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law or regulation, or changes to the bajigame Platform and services. The effective date at the top of this Privacy Policy will be updated each time a material change is made.
Where changes to this Privacy Policy are material — meaning they significantly affect your rights or how bajigame uses your personal data — bajigame will notify you by displaying a prominent notice on the Platform or by sending a notification to the email address registered on your bajigame account, providing you with a reasonable period to review the changes before they take effect.
Your continued use of the bajigame Platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the updated policy. If you do not agree with the changes, you should stop using bajigame and contact support to request account closure before the updated policy takes effect.
14 Contact Us & Privacy Requests
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bajigame processes your personal data, please contact our dedicated privacy support team using the details below:
Privacy & Data Protection Enquiries:
Email: [email protected]
Subject line: "Privacy Request – [Your Account Username]"
Response time: Within 30 calendar days of receipt of your verified request.
When submitting a data rights request to bajigame, please include your registered account username or email address, the nature of your request (e.g., access, rectification, erasure), and any relevant details that will help bajigame locate and process your request efficiently. bajigame may ask you to verify your identity before processing any data rights request to ensure that personal data is not disclosed to, or acted upon at the request of, an unauthorised third party.
bajigame is committed to resolving all privacy-related concerns directly and promptly. If you are not satisfied with bajigame's response to your privacy concern, you may have the right to escalate your complaint to the relevant data protection authority or gaming regulator in the jurisdiction applicable to your situation.
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